Your personal data is a trust we hold sacred. This document openly explains how we collect, use, and protect your information.
Last Updated: January 2026
Bets 123 (https://bets123.app) is one of Bangladesh's most trusted online betting and gaming platforms. When you register, log in, or use any of our services, certain personal information is shared with us. This Privacy Policy clearly explains what data we collect, why we collect it, how long we retain it, and how we keep it secure.
This Privacy Policy applies to all Bets 123 services, including the website, mobile app, live chat, email support, and other digital channels. By using our platform, you acknowledge that you have read and agreed to this Privacy Policy.
In plain terms: We only collect the information needed to provide you with our services. Your data is never sold to third parties.
Bets 123 collects two types of information — what you provide directly and what is gathered automatically through your use of the platform.
Information you provide during registration and account management:
When you use our platform, certain technical information is collected automatically:
Under international gaming regulations, all users are required to complete identity verification (Know Your Customer). This process may require a photo of a government-issued ID and a selfie. This information is used solely for verification purposes.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & Contact Information | Account Management | 5 years after account closure |
| KYC Documents | Identity Verification & Legal Compliance | 7 years after account closure |
| Transaction Details | Financial Records & Dispute Resolution | 7 years (as required by law) |
| Cookies & Technical Data | Service improvement & security | 30 days to 2 years |
Bets 123 uses your information only for specific, legitimate purposes. We never misuse your data.
Marketing communications: If you'd prefer not to receive our promotional emails, you can unsubscribe at any time or let our support team know.
Bets 123 uses cookies and similar technologies to enhance your experience and keep the platform running smoothly.
You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features. When you first visit our site, a cookie consent notice will appear — you can set your preferences there as well.
Keeping your data secure is our top priority. Bets 123 uses industry-standard security technology to protect your information.
In the event of a data breach: In the event of a security incident, we will notify affected users within 72 hours and work promptly to resolve the issue.
As a Bets 123 user, you have important rights over your own personal information.
To find out what information we hold about you, submit a request to our support team. We'll provide full details within 30 days.
If any information on your account is incorrect or outdated, you can request a correction. Some details can be updated directly from your account settings.
After your account is closed and the applicable period has passed, your data will be permanently deleted from our systems. However, certain information may be retained for a set period to meet legal obligations.
You can object to your information being used for marketing purposes at any time. Once you do, we will stop using your data for that purpose.
If you'd like to export your data in a machine-readable format, please let our support team know.
To exercise your rights: Email us at support@bets123.app. We'll get back to you within 30 business days.
Bets 123 is strictly prohibited for anyone under 18. We do not knowingly collect personal information from minors.
If we confirm that an account has been created by a minor, it will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using our platform, please contact us at support@bets123.app.
A note for parents: To protect minors from online gaming, please use parental control software on your device.
Bets 123 may update this privacy policy as needed. If significant changes are made, we will:
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
A quick overview of our core data protection principles
Every data transfer is secured with 256-bit SSL encryption — virtually impossible for hackers to break.
Bets 123 never sells your personal information to third parties. Your data is used solely to serve you.
Keep 2FA enabled to add an extra layer of security to your account. It is the most effective way to prevent unauthorized access.
Only authorized personnel can access your data. Every access is logged and reviewed regularly.
An external security team regularly audits our systems to identify vulnerabilities, which are then promptly resolved.
No hidden agendas. We're upfront about what data we collect, why we collect it, and how long we keep it. Your rights are always respected.
Your personal information is completely secure with Bets 123. Register now and enjoy a world-class betting experience.
18+ only. Please gamble responsibly.